Shipping Policy

Sofía Vela

Order Processing

At Sofía Vela, each order is prepared with care and attention to detail.

Order processing can take between 1 and 3 business days before the package is shipped.

Orders placed during the weekend or on holidays will be processed on the next business day.

Delivery Times

Our standard delivery time is 5 to 15 business days, depending on your location.

We work with trusted shipping partners to ensure your order arrives safely and efficiently. Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to your home at no additional cost.

How to Place an Order

Placing an order at Sofía Vela is very simple:
1. Choose your preferred item and add it to your cart
2. Go to checkout and carefully review your shipping information
3. Select your payment method: all payments are processed through a secure system with SSL encryption

Once the purchase is complete, you will receive an order confirmation email for your records

Delays and Availability

Although we aim to deliver all orders within the indicated timeframe, shipping times may occasionally be affected by busier seasons, customs procedures, or unforeseen global delays.

Our team constantly works to ensure you receive your order as soon as possible and will keep you informed if any delays occur.

Customer Service

If you need help with your order or have any questions about delivery, please contact our customer service team:

Email: info@sofiavela.com

We are always happy to help.