Privacy Policy

Sofía Vela

Information on the Processing of Personal Data

Thank you for visiting our website and for your interest in Sofía Vela. The protection of your personal data is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
Personal data refers to any information that can be used to identify you personally.

1. Data Controller

The data controller for personal data on this website, in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), is:
Sofía Vela
Email: info@sofiavela.com
The data controller is the entity that determines the purposes and means of the processing of personal data.

2. Website Security

For security reasons and to protect confidential information, this website uses SSL/TLS encryption. You can recognize an encrypted connection by the "https://" in the address bar and the padlock symbol in your browser.
We do not use automated decision-making or profiling that produces legal effects or significantly affects users.

3. Data Collection When Visiting Our Website

When you browse our website for purely informational purposes, we automatically collect certain technical data that your browser transmits to our server.
This data includes:
1. Pages visited
2. Date and time of access
3. Amount of data transferred
4. Referrer URL
5. Browser type
6. Operating system
7. IP address (anonymized where applicable)
This data is processed based on our legitimate interest in ensuring the stability, security, and functionality of our website. It is not used to identify individuals and is not shared unless there are indications of unlawful use.

4. Cookies

Our website uses cookies to improve the user experience and enable certain functions. Cookies are small text files stored on your device.

Some cookies are session cookies and are automatically deleted after your visit. Others remain stored on your device and allow us to recognize your browser on future visits.

Cookies may collect technical information, such as browser data, approximate location, and IP address. Persistent cookies are automatically deleted after a defined period.
Cookies are used to simplify processes such as saving items to your shopping cart. When cookies involve the processing of personal data, this is done either to fulfill contractual obligations or based on our legitimate interest in providing a user-friendly website.

You can manage your cookie settings through your browser preferences. Please note that disabling cookies may limit website functionality.
On your first visit, you will be asked to consent to the use of non-essential cookies via a cookie banner. You can change your preferences at any time.

5. How to Contact Us

If you contact us by email or through a contact form, personal data is collected solely for the purpose of responding to your inquiry.

The legal basis for this processing is our legitimate interest in communication. If your inquiry is related to a contract, the processing is based on the fulfillment of the contract.
Your data will be deleted once your request has been fully processed, unless legal retention obligations apply.

6. Customer Accounts and Contract Processing

When you create a customer account or place an order, we collect the personal data necessary to process your purchase.

You can request the deletion of your customer account at any time by contacting us. Once the contract is terminated or the account is deleted, your data will only be retained for the legally required period and will then be deleted.

7. Email Marketing

Newsletter Subscription
If you subscribe to our newsletter, we will send you updates and offers by email. Subscription requires your explicit consent through a double opt-in process.
We store your email address, IP address, and the date and time of subscription to ensure regulatory compliance and prevent misuse.

You can unsubscribe at any time using the link provided in the newsletter or by contacting us. Upon unsubscription, your data will be deleted, unless other lawful use applies.
Marketing Emails to Existing Customers

If you have previously made a purchase with us, we may send you emails about similar products based on our legitimate interest. You can object at any time, and we will stop sending you such communications immediately.

8. Order Processing and Payments

Your personal data is shared with shipping service providers and payment processors only to the extent necessary to process your order.

Payment Service Providers

Payments may be processed through providers such as PayPal or Klarna/SOFORT. Payment data is shared only to the extent necessary to complete transactions.

Payment service providers may conduct credit checks where relevant. Their data processing practices are governed by their own privacy policies.

9. Review Requests

With your consent, we may send you a single email requesting you to rate your purchase. You can withdraw your consent at any time.

10. Social Media Plugins

Our website includes social media buttons (e.g., Facebook, Instagram) that use privacy-friendly integration methods. No direct connection to social media is established unless you click the button.
Once you click, you will interact directly with the respective platform, subject to its privacy policies.

11. Online Advertising and Analytics

We use advertising and analytics tools, such as Google Analytics, Google Ads, and Facebook Pixel, to improve our marketing and website performance.

IP anonymization is enabled where applicable. Data is processed based on consent or legitimate interest.
You can disable tracking through your browser settings or vendor opt-out tools.

12. Retargeting and Remarketing

We may use remarketing services to display relevant ads across different platforms. Cookies are used for this purpose. You can disable this feature through ad settings or opt-out tools.

13. Your Rights

You have the right to:
1. Access your personal data
2. Rectify inaccurate data
3. Request deletion
4. Restrict processing
5. Object to processing
6. Receive your data in an interoperable format
7. Withdraw your consent
8. Lodge a complaint with a supervisory authority
If you object to data processing for marketing purposes, your data will no longer be used for that purpose.

14. Data Retention

Personal data is stored only for as long as required by law or necessary for contractual purposes. Once retention periods expire, data is securely deleted.

15. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@sofiavela.com